Shipping Policy
Processing Time
We typically complete the production, inspection, packaging, and dispatch of your order within 1–3 business days (Monday to Friday) after payment is confirmed.
Shipping Fees & Carriers
All orders currently enjoy free standard shipping by default.
We will select the most suitable carrier based on your delivery address, which may include DHL, FedEx, USPS, UPS, or YunExpress.
Estimated Delivery Time
Delivery time starts once the package has been shipped (excluding processing time):
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United States, Canada, Australia: 3–7 business days
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Europe: 4–8 business days
We appreciate your understanding if delays occur due to force majeure factors such as destination country policies, customs clearance procedures, or weather conditions.
Tracking & Notifications
Once your order is shipped, you will receive an email with the carrier information and tracking number. Please allow 24–48 hours for the tracking status to update.
Lost, Damaged, or Delayed Packages
If tracking shows your package as delivered but you have not received it, or if the item is lost or damaged in transit, please contact us within 7 days of the stated delivery date.
We will open an investigation with the carrier. If the carrier confirms the issue, we will offer a replacement or refund based on the investigation result and your order status.
Customs Duties, Taxes & Import Fees
Import duties, taxes, and customs fees imposed by the destination country are the responsibility of the recipient.
These charges are not included in the product price or shipping fee at checkout.
We recommend checking with your local customs office for details before placing an order.
Contact Us
If you have any questions regarding shipping, tracking, taxes, or returns, please contact us at:
📧 service@watchesmate.com
We aim to respond within 1 business day.
Return & Refund Policy
We prioritize customer satisfaction and are committed to providing a smooth and transparent shopping experience. If you have any questions about your order, our team is always here to assist you.
Order Cancellation
Orders can be canceled before they are shipped.
For customized or personalized items, cancellations are accepted within 24 hours of purchase, as long as production has not yet started.
Once an order has been shipped, or a customized item has entered production after 24 hours, it cannot be canceled.
30-Day Return Policy
We accept return requests within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, undamaged, and kept in its original packaging without affecting resale condition.
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A receipt or proof of purchase is required.
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Certain items, such as customized or personalized products, are not eligible for return.
Please contact our customer service team to initiate your return.
We will provide the correct return address and instructions to ensure a smooth process.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the approval or denial of your refund.
If approved, the refund will be processed within 7 business days and automatically applied to your original payment method.
If your refund has not arrived after the processing time:
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Check your bank account again.
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Contact your credit card company, as posting times may vary.
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Contact your bank for further details.
If you still require assistance, feel free to reach out to us.
Return Shipping Costs
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If the return is due to customer reasons (e.g., change of mind, incorrect size), the customer is responsible for the return shipping cost.
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If the item is damaged, defective, or incorrect due to our error, we will cover the return shipping cost, and no return fee will be charged.
Your Consumer Rights
This policy does not affect your legal rights as a consumer.
Customers in the EU, UK, and other regions may have additional rights under local consumer protection laws.
Contact Us
If you need assistance with returns or refunds, please contact us at:
service@watchesmate.com
We aim to respond within 1 business day.