1. How to Measure Your Watch Size for the Right Strap?
Before purchasing, please refer to our sizing guide to determine the lug width of your watch. This is crucial to ensure a perfect fit.
2. Are the Watch Straps Suitable for Different Wrist Sizes?
Our standard watch straps are designed to fit most wrist sizes and feature adjustable buckles for a comfortable fit. Since strap lengths may vary slightly, please check the size chart in the product description before purchasing. If you have a larger wrist and need an extended strap, leave us a note or contact our customer service with your wrist measurement, and we can customize the strap for a perfect fit.
3. How to Remove and Install a Watch Strap?
Each strap comes with a spring bar and a spring bar tool. You can follow the step-by-step installation guide to remove or install the strap yourself.
4. What Are the Production and Shipping Times?
For standard products, we ship within 1-3 business days. Custom-made straps are shipped within a week. Delivery time varies depending on the destination. Once your order is confirmed, we will provide detailed tracking information via email.
5. Why Can’t I Track My Order After Receiving the Tracking Number?
In most cases, we send the tracking number to your email immediately after the package is handed over to the carrier. However, tracking details will only be updated once the package reaches the carrier’s designated warehouse and is scanned into their system.
6. How to Maintain and Clean Your Watch Strap?
Daily Wear Recommendations: Avoid prolonged water exposure, wearing in extremely hot environments such as saunas, or contact with corrosive liquids. Regular Maintenance: Like other leather goods, it is recommended to clean and condition your strap every 2-3 months using leather care cream. Proper usage and maintenance will help extend the lifespan of your watch strap.
7. What Is Your Return and Exchange Policy?
If your product is damaged during shipping or has a quality issue, please contact us within 30 days of receiving your order for a free return or exchange. For non-quality-related returns, please refer to our return policy.
8. How Can I Contact Customer Service?
If you have any questions before purchasing or after receiving your product, feel free to message us via live chat on our website or email us at service@watchesmate.com. We are happy to assist you!